Many companies are ditching the old standard of communication and running towards a unified communications approach.
But what exactly does this mean?
Well for starters, it means that companies are beginning to realize that they can do more than make and receive calls from a desktop phone. Unified communications supports a wide variety of technology to enable conversations to happen anywhere, with anything, in many different ways.
Here are just a few of the business benefits of unified communications.
UC allows you to do more
When someone says they want to tackle communication in a unified way, it means they want to create a foundation that enables devices and applications to seamlessly integrate with each other.
That might sound a bit complicated, but it’s really not. It simply means that your IT infrastructure (cabling, hardware, internet, and more) is set up in a way to allow your team to use modern communication tools.
In other words, UC gives you the ability to do more, by using more. You can now press one button and instantly start a video conference with another coworker. You can answer phone calls from your desktop and read missed instant messages or voicemails from your inbox.
UC is an effective way to embrace modern communication tools.
UC simplifies life
When you decide to implement unified communications within your workplace, you’ll need to partner with an IT provider. This company will make sure everything is properly installed and that you have the right technology in the right places to encourage better conversations.
But that’s not all they’ll do.
This provider will also become your one point of contact for all things communication. You’ll no longer have to go to a handful of different places just to resolve a technical issue or to figure out how to implement a new tool.
Communication processes are simplified, and because of that, you can spend your time focusing on other things.
UC supports mobility
Mobility is a huge factor to consider when you’re growing your business. Greater mobility can open up new doors, encourage custom workflows, and improve productivity.
And this goes above and beyond taking calls when you’re out of the building.
What happens when you’re just in another office or sitting in a conference room? You should be able to answer calls, respond to messages, and collaborate with co-workers no matter where you are or what you’re using — whether you’re in another city, in your bed at home, or down the hall from your office.
UC can make this possible. With seamless integrations, the proper setup, and the right technology, your team can communicate anytime, from anywhere, with any device.
If you’d like to learn more about improving communication in the workplace, then take a look at the 6 best tech tools to improve office communication.